1. Do you sell custom furniture?
2. How do I get assistance with furniture assembly?
3. What forms of payment do you accept?
4. What kind of warranty do you offer?
5. What are the shipping charges?
6. Do I have to pay sales tax?
7. How can I be assured that my credit card order is secure?
8. When I submit my order, what kind of confirmation will I get that you have received it?
9. What is your return policy?
10. If I do not live in the United States, can I still order online?
11. Who do I contact if I have a problem with my order?

1. Do you sell custom furniture?
Yes. We do sell custom upholstered sofas and loveseats. It takes approximately 2-8 weeks
to receive your order and you must phone in your special request to us at 1-702-566-6300.

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2. How do I get assistance with furniture assembly?
Instructions and tools will be included with your order. If you still need assistance, please call
our office at 1-702-566-6300.

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3. What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, money orders, and checks.
When paying by check, the check must clear before your order is shipped.

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4. What kind of warranty do you offer?
The warranties we offer are those of the manufacturer. Any manufacturer defect is completely covered.
Please contact us for specific warranty information at 1-702-566-6300 or email us at info@kis-lv.com.

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5. What are the shipping charges?
Shipping charges are determined by your location and product size and weight. Your shipping
charges are automatically calculated at checkout.

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6. Do I have to pay sales tax?
Only Nevada residents must pay sales tax. The current tax rate of 7.25% will be added
automatically to purchases made by Nevada residents.

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7. How can I be assured that my credit card order is secure?
Protecting your order information is a priority. We utilize SSL (Secure Sockets Layer) to ensure
safe, secure transactions. With SSL, information sent via the Internet is encrypted, and can be
trusted to arrive privately and unaltered. SSL provides the most effective way to ensure that your order
information is protected while offering a very secure shopping environment and the most effective
way to ensure that your order information is protected.

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8. When I submit my order, what kind of confirmation will I get that you have received it?
You will receive confirmation from us by email as soon as your order is received, as well as
an email notification when your order is shipped. If you do not receive your confirmation you may
inquire by email at sales@kis-lv.com, or we can be reached at 1-702-566-6300 if you do not have
an email address.

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9. What is your return policy?
If the product is defective, you must notify us within 3 days of receipt in order to receive a refund or
replacement of the item(s).

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10. If I do not live in the United States, can I still order online?
As of yet, we are not set up to ship items internationally. If you are not a U.S. resident and would
still like to make a purchase, please contact our Sales office at 1-702-566-6300 to make special
shipping and order arrangements.

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11. Who do I contact if I have a problem with my order?
We are ready to help if you have questions about your order. You can submit an email to
sales@kis-lv.com and a customer service representative will respond within 24 hours,or you
can call us at 1-702-566-6300 between 9:00 am and 5:00 pm PST, Monday through Friday,
or Saturday between 9:00 am and 12:00 pm PST for immediate assistance.

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